Fast, Reliable, and Expert Support for Every Stage

α-GEO is committed to providing professional service support throughout your project lifecycle—from pre-sales consultation to on-site assistance, after-sales maintenance, and knowledge resources.

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Our Service Commitment

Fast Response to Inquiries & Technical Issues

On-Site and Remote Support Options

Proactive Maintenance & Calibration

Training Programs for Operators & Partners

Long-Term Partnership & Lifecycle Support

Our Service Key Support Options

01. Downloads

Access all essential product manuals, software, and updates for your α-GEO products.
Here you can find everything needed to get your equipment up and running.

• Product Manuals:

Access all product manuals for installation, setup, and operation.

• Firmware Updates:

Download the latest firmware and software updates for optimal performance.

• Software Downloads:

Access related software for GNSS, UAV, and total station solutions.

• Technical Documents:

Get access to data sheets, specifications, and guides.

Download Now

02. After-Sales Service

α-GEO provides comprehensive after-sales service to ensure your equipment performs optimally.
We ensure that your equipment remains in top condition throughout its life cycle.

• Request Support:

Submit a service ticket for on-site assistance or remote troubleshooting.

• Maintenance Programs:

Join our preventive maintenance programs to keep your equipment running efficiently.

• Warranty Services:

Learn more about our warranty services and product replacement options.

• Spare Parts:

Order spare parts directly from our support team.

Request After-Sales Support

03. Design Services

Collaborate with α-GEO’s design experts to customize your project workflow, select the right equipment, and plan the optimal layout.
Our design services help you optimize workflows and maximize accuracy.

• Custom Project Workflow:

Work with our design experts to create a workflow tailored to your unique surveying needs.

• Survey Layout Planning:

Get assistance in optimizing equipment and layout for your site.

• 3D Modeling & Visualization:

Explore our modeling services for complex sites and infrastructures.

• Spare Parts:

Order spare parts directly from our support team.

Request Design Consultation

04. Video Tutorials

Our video tutorials provide step-by-step guidance to help you operate α-GEO equipment and software efficiently.
Watch our tutorials to learn how to make the most of your tools.

• GNSS Setup:

Watch our step-by-step guide for setting up GNSS receivers.

• Total Station Calibration:

Learn how to calibrate your total station for maximum precision.

• UAV Surveying:

Watch how to set up and execute a UAV surveying mission.

• Cloud Platform:

Learn how to use our cloud platform for data integration and monitoring.

Get The Tutorials

Matrix VI - Operation

Smoothly operation, Clear shot, Perfect for surveyors.

Contact Technical Support

Ensure Every Project Runs Smoothly with α-GEO Service Support.

Whether you're exploring a new idea or need support on an ongoing project, our team is always just a message away.

Share your requirements, questions, or business goals with us, and you’ll hear back from a dedicated specialist within 24 hours.

We believe that great partnerships start with honest conversations.
Let’s connect and build something valuable together.

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α-GEO, founded in 2008, is a global market-leading high-tech company focusing on high-precision GNSS technology.

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CONTACT α-GEO

Email: Sales@alphageo-info.com

Tel: +86 185 6514 9475

Address : Building A, Runhui Science and Technology Park, Shenzhou Road, Huangpu District, Guangzhou 510663, Guangdong, China.

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