Fast, Reliable, and Expert Support for Every Stage

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Our Service Commitment

Fast Response to Inquiries & Technical Issues

On-Site and Remote Support Options

Proactive Maintenance & Calibration

Training Programs for Operators & Partners

Long-Term Partnership & Lifecycle Support

Our Service Key Support Options

01. Downloads

Access all essential product manuals, software, and updates for your α-GEO products.
Here you can find everything needed to get your equipment up and running.

• Product Manuals:

Access all product manuals for installation, setup, and operation.

• Firmware Updates:

Download the latest firmware and software updates for optimal performance.

• Software Downloads:

Access related software for GNSS, UAV, and total station solutions.

• Technical Documents:

Get access to data sheets, specifications, and guides.

Download Now

02. After-Sales Service

α-GEO provides comprehensive after-sales service to ensure your equipment performs optimally.
We ensure that your equipment remains in top condition throughout its life cycle.

• Request Support:

Submit a service ticket for on-site assistance or remote troubleshooting.

• Maintenance Programs:

Join our preventive maintenance programs to keep your equipment running efficiently.

• Warranty Services:

Learn more about our warranty services and product replacement options.

• Spare Parts:

Order spare parts directly from our support team.

Request After-Sales Support

03. Design Services

Collaborate with α-GEO’s design experts to customize your project workflow, select the right equipment, and plan the optimal layout.
Our design services help you optimize workflows and maximize accuracy.

• Custom Project Workflow:

Work with our design experts to create a workflow tailored to your unique surveying needs.

• Survey Layout Planning:

Get assistance in optimizing equipment and layout for your site.

• 3D Modeling & Visualization:

Explore our modeling services for complex sites and infrastructures.

• Spare Parts:

Order spare parts directly from our support team.

Request Design Consultation

04. Video Tutorials

Our video tutorials provide step-by-step guidance to help you operate α-GEO equipment and software efficiently.
Watch our tutorials to learn how to make the most of your tools.

• GNSS Setup:

Watch our step-by-step guide for setting up GNSS receivers.

• Total Station Calibration:

Learn how to calibrate your total station for maximum precision.

• UAV Surveying:

Watch how to set up and execute a UAV surveying mission.

• Cloud Platform:

Learn how to use our cloud platform for data integration and monitoring.

Get The Tutorials

Why Choose α-GEO Service Support

Comprehensive Coverage

24/7 access to product manuals, software, and technical documents.

Expert Support

Receive on-demand technical assistance from our trained support team.

Proactive Services

Preventive maintenance programs and warranty services to keep equipment at peak performance.

Innovative Solutions

Take advantage of our design services to optimize your workflows.

Frequently Asked Questions

Our FAQ covers products, customization, quality control, and after-sales support.
If you still have questions, please contact us.

faq

How to calibrate a GNSS receiver?

View the calibration guide in the Downloads section.

What should I do if my total station isn’t working properly?

Submit a ticket for troubleshooting or refer to our Video Tutorials for self-help.

Yes, training sessions can be booked online or on-site.

Get in touch with us

Ensure Every Project Runs Smoothly with α-GEO Service Support

Every terrain, regulation, schedule & accuracy requirement is unique—
which is why α-GEO provides tailored system configuration, workflow design & implementation services.

Share your requirements, questions, or business goals with us, and you’ll hear back from a dedicated specialist within 24 hours.

We believe that great partnerships start with honest conversations.
Let’s connect and build something valuable together.

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α-GEO, founded in 2008, is a global market-leading high-tech company focusing on high-precision GNSS technology.

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CONTACT α-GEO

Email: Sales@alphageo-info.com

Tel: +86 185 6514 9475

Address : Building A, Runhui Science and Technology Park, Shenzhou Road, Huangpu District, Guangzhou 510663, Guangdong, China.

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